Welcome to NGG

Company Policies

COMPANY POLICIES

Payment Methods

COD Money Order, PayPal and major credit cards accepted: Visa, MasterCard, Discover, and American Express. 

NGG Distributors payment by Credit/Debit Card

Once an order is placed with NGG Distributors using a credit/debit card the dollar amount of the order will placed as a pending authorization charge with the card holder's financial institution. In the case that the charge is declined by the card holder's financial institution the pending authorization charge will be dropped as set forth by the financial institutions policies. Note: Orders placed during non business hours and backorders may appear as two line items of which one is a pending authorization charge (this charge will be dropped) from the date the order was placed and the other is a settled transaction from the date the order ships.

Taxes

All customers are responsible for their local and state, tobacco and sales taxes.

Return Policy

If you have received an item that was shipped in error, or damaged, we will pay for return shipping and credit you accordingly. Please call our customer service department within 72 hours for a RAN (Return Authorization Number) between the hours of 9-5 PM EST. Any items that were received in error at the fault of the customer may be shipped back at the customer’s expense and is subject to a 25% restocking fee.

*Please Note: NGG Distributors only accepts returns unopened or re-sealable items.

Privacy Policy

NGG Distributors will not sell, rent, or lease your personal information to any other party.

NGG Distributors Shipping and Transit Time

$15 flat rate shipping applies to all orders.

 

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*All items must be in stock and order must be completed before 2:00pm (EST)

How soon can I expect my order?

Expect to receive your vapor order between 2-7 business days (ground service) from the day it has been shipped. Please refer to the FedEx transit map below.